Privacy Policy

Janet Roberts Care Agency
Last updated: April 2026

At Janet Roberts Care Agency, we are committed to protecting your privacy and handling your personal information with care, respect and transparency.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website or contact us.

We process personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Janet Roberts Care Agency is a domiciliary care provider based in Flintshire, North Wales.

Address:
Greenfield Business Centre
Greenfield
Holywell
Flintshire
CH8 7GR

Telephone:

Email:
info@janetrobertscareagency.co.uk

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details above.

What information we may collect

Through this website, we may collect and process the following types of personal information:

• your name
• your email address
• your telephone number
• any information you include in a contact form or email
• technical information such as your IP address, browser type and pages visited
• cookie and website usage data where applicable

We only collect personal information that is necessary and relevant.

How we use your information

We may use your information to:

• respond to enquiries or requests
• provide information about our service
• deal with website or document access queries
• improve our website and user experience
• maintain the security and performance of our website
• meet legal, regulatory or safeguarding responsibilities where relevant

We do not sell your personal data to third parties.

Lawful basis for processing

Under UK data protection law, we only process personal information where we have a lawful basis to do so.

Depending on the nature of the contact or enquiry, this may include:

• Legitimate interests – for example, responding to general enquiries and maintaining our website
• Legal obligation – where we are required to retain or share information in line with legal or regulatory duties
• Consent – where you have clearly agreed to us using your information in a particular way
• Contract or steps prior to contract – where an enquiry relates to care provision or service arrangements

Health and care-related information

This website is intended as a public information website and should not be used to send sensitive personal or medical information unless specifically requested.

If you contact us with information relating to care needs, health, support arrangements or other sensitive personal information, we will handle that information with appropriate care and confidentiality in line with our professional and legal responsibilities.

Where special category data is processed in relation to care provision, this will be handled in accordance with applicable health and social care data protection requirements.

How we collect your information

We may collect information when you:

• complete a contact form
• email or telephone us
• browse or interact with our website
• download documents from the website

Some information may also be collected automatically through cookies or analytics tools.

Cookies and website analytics

Our website may use cookies or similar technologies to help it function properly and to understand how visitors use the site.

Cookies may help us:

• improve website performance
• understand which pages are most useful
• monitor visitor numbers and general website usage

Where required, you will be given the option to manage your cookie preferences.

If analytics are enabled, this data is generally collected in an anonymised or aggregated form where possible.

We may use tools such as Google Analytics to help us understand how visitors use our website. This helps us improve content, navigation and overall user experience.

How we store and protect your information

We take appropriate technical and organisational steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

Information submitted through the website may be stored securely through our website hosting, email systems or internal business systems where necessary.

We only keep personal data for as long as reasonably necessary and in line with legal, operational and regulatory requirements.

Who we may share your information with

We may share limited personal information with trusted third parties where necessary to operate our website or deliver our services. This may include:

• website hosting providers
• IT support providers
• website developers or maintenance providers
• professional advisers where necessary
• regulatory or legal bodies where required by law

Any third parties we work with are expected to handle data securely and lawfully.

We do not share personal data unnecessarily.

Your data protection rights

Under UK data protection law, you may have the right to:

• request access to the personal data we hold about you
• request correction of inaccurate or incomplete information
• request erasure of your personal data in certain circumstances
• request restriction of processing
• object to certain types of processing
• request transfer of your data where applicable
• withdraw consent where consent has been relied upon

If you wish to exercise any of these rights, please contact us using the details above.

How to make a complaint

If you are unhappy with how we have handled your personal information, we would encourage you to contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://www.ico.org.uk

Third-party websites

Our website may include links to external websites or downloadable documents. We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies separately.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services or our website.

Any updates will be published on this page.